What type of analytics does Webex Calling provide to users and administrators?

What type of analytics does Webex Calling provide to users and administrators?

• A. Social media engagement metrics
• B. Call quality metrics and performance reports
• C. Competitive pricing analysis
• D. Hardware performance statistics

Answer: (B)

Webex Calling provides call quality metrics and performance reports, which are essential for both users and administrators to monitor and assess the effectiveness of their communication solutions. These analytics include data on call quality factors such as latency, jitter, and packet loss, enabling users to identify and address potential issues that may affect their communication experience. By analyzing performance reports, administrators can gain insights into usage patterns, identify peaks in call traffic, and optimize the infrastructure to improve service delivery. This data-driven approach helps organizations refine their communication strategies and maintain a high level of reliability in their calling services. The other options do not align with the core functionalities of Webex Calling; for instance, social media engagement metrics and competitive pricing analysis are unrelated to voice communication technology, while hardware performance statistics typically fall outside the scope of call analytics provided by Webex Calling.

Webex Calling provides call quality metrics and performance reports, which are essential for both users and administrators to monitor and assess the effectiveness of their communication solutions. These analytics include data on call quality factors such as latency, jitter, and packet loss, enabling users to identify and address potential issues that may affect their communication experience.

By analyzing performance reports, administrators can gain insights into usage patterns, identify peaks in call traffic, and optimize the infrastructure to improve service delivery. This data-driven approach helps organizations refine their communication strategies and maintain a high level of reliability in their calling services.

The other options do not align with the core functionalities of Webex Calling; for instance, social media engagement metrics and competitive pricing analysis are unrelated to voice communication technology, while hardware performance statistics typically fall outside the scope of call analytics provided by Webex Calling.