Which feature is NOT part of call handling capabilities in Webex Calling?

Which feature is NOT part of call handling capabilities in Webex Calling?

• A. Call forwarding
• B. Call blocking
• C. Call recording
• D. Call queues

Answer: (C)

Call recording is indeed the feature that is not part of call handling capabilities in Webex Calling. Call handling typically involves managing how calls are directed, forwarded, or handled when received, which encompasses features like call forwarding, call blocking, and call queues. Call forwarding allows users to redirect incoming calls to another number, ensuring that calls are not missed. Call blocking enables users to prevent certain numbers from reaching them, enhancing their control over incoming calls. Call queues help manage incoming calls by distributing them among available lines or agents in a way that optimizes user availability and reduces wait times for callers. In contrast, call recording is often considered a separate feature geared more towards compliance, quality assurance, or training purposes rather than an immediate call handling mechanism. Therefore, it does not fall under the conventional definition of call handling capabilities in Webex Calling.

Call recording is indeed the feature that is not part of call handling capabilities in Webex Calling. Call handling typically involves managing how calls are directed, forwarded, or handled when received, which encompasses features like call forwarding, call blocking, and call queues.

Call forwarding allows users to redirect incoming calls to another number, ensuring that calls are not missed. Call blocking enables users to prevent certain numbers from reaching them, enhancing their control over incoming calls. Call queues help manage incoming calls by distributing them among available lines or agents in a way that optimizes user availability and reduces wait times for callers.

In contrast, call recording is often considered a separate feature geared more towards compliance, quality assurance, or training purposes rather than an immediate call handling mechanism. Therefore, it does not fall under the conventional definition of call handling capabilities in Webex Calling.